Terms of service

Welcome to Genesis Home Appliances. By accessing or using our website genesis-home.shop, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase or using any of our services.

1. Use of the Website

You may use this website solely for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the site in any way that violates applicable laws or regulations.
  • Attempt to interfere with the proper functioning of the website, including hacking, overloading, or introducing malicious code.
  • Misuse any content, product information, or images displayed on this site.
  • Create a false identity or misrepresent your relationship with Genesis Home Appliances.

2. Account Registration and Security

To place an order or access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at service@genesis-home.shop if you suspect any unauthorized use of your account. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

3. Products and Pricing

We sell a range of home appliances including fridges, freezers, fires, surrounds, washers, dryers, air treatment units, dishwashers, fans, heaters, vacuum cleaners, and steamers. All product descriptions, specifications, and prices are subject to change without notice. We make every effort to display accurate information, but we do not warrant that product descriptions or other content are error-free. In the event of a pricing error, we reserve the right to cancel or refuse any order placed at the incorrect price.

4. Orders and Delivery

All orders are subject to acceptance and availability. We confirm acceptance when we send a shipping confirmation email. Our shipping options are as follows:

  • Standard Shipping (DHL/FedEx) – €8.00 – 7–14 business days
  • Express Shipping (DHL/FedEx) – €22.99 – 3–7 business days

Orders are typically processed within 1–2 business days after confirmation. Delivery times are estimates and may vary due to factors beyond our control. Risk of loss passes to you upon delivery.

5. Returns and Refunds

You may return most items within 30 days of receipt for a refund or exchange, subject to our Return Policy. Returned items must be in their original condition and packaging. Once we receive and inspect the returned item, we will process your refund within 1–2 business days. To initiate a return, please contact us at service@genesis-home.shop.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, product photos, and software, is the property of Genesis Home Appliances or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or otherwise use any content without our prior written consent.

7. Disclaimer of Warranties and Limitation of Liability

This website and all products and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. To the fullest extent permitted by law, Genesis Home Appliances shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising out of or in connection with your use of this website or any product purchased from us.

8. Modification and Termination

We may update these Terms of Service at any time without prior notice. The most current version will always be posted on this page, and the "last updated" date below will reflect the effective date. Your continued use of the website after any changes constitutes acceptance of the revised Terms. We may also suspend or terminate your access to the website at any time for any reason.

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction where Genesis Home Appliances is established, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or your use of the website shall be resolved through binding arbitration or in the competent courts of that jurisdiction, unless otherwise required by applicable consumer law.

10. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Genesis Home Appliances
617 E St, Basin, Wyoming, 82410, US
service@genesis-home.shop

Last updated: 2026-08-14