Shipping policy
Thank you for shopping at Genesis Home Appliances. We are committed to delivering your order in a safe and timely manner. Please review our shipping policy below to understand how we process, ship, and handle your purchases.
Shipping Destinations
We currently offer shipping to customers within the European Union and select international destinations. During checkout, you will be able to confirm whether we deliver to your address. If your shipping address is outside the regions we support, we will notify you as soon as possible and issue a full refund.
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after we receive your payment and verify your order details. Orders placed after [insert cutoff time, e.g., 2:00 PM CET] may be processed the following business day. Once your order has been processed, you will receive a confirmation email with your tracking information.
Shipping Methods, Costs, and Delivery Times
We offer the following shipping options for most products, including large appliances such as fridges, freezers, fires, washers, and dryers:
- Standard Shipping (DHL/FedEx): €8.00 — estimated delivery within 7–14 business days.
- Express Shipping (DHL/FedEx): €22.99 — estimated delivery within 3–7 business days.
Delivery times are estimates and begin once your order has been shipped, not at the time of purchase. Please note that some oversized items, such as fridges, freezers, washers, and dryers, may require special handling and could be delivered by a freight carrier. In such cases, the carrier will contact you to schedule a delivery window that is convenient for you.
Shipping Confirmation and Tracking
As soon as your order is shipped, we will send you an email containing your tracking number and a link to follow the progress of your delivery. Please allow up to 48 hours for the tracking information to update on the carrier’s system.
Lost, Damaged, or Delayed Packages
We take great care in packaging your items to prevent damage during transit. However, if your order arrives damaged or with missing parts, please contact us within 48 hours of delivery at service@genesis-home.shop and include your order number, photos of the damaged item and packaging. We will arrange a replacement, repair, or refund in accordance with our policies.
If your package is lost or significantly delayed beyond the estimated delivery time, please reach out to us at service@genesis-home.shop. We will investigate with the carrier and provide a resolution as quickly as possible.
Customs, Duties, and Taxes for International Shipping
For orders shipped within the European Union, all applicable taxes are calculated and collected at checkout. No additional customs fees should be due upon delivery.
For orders shipped outside the EU, your package may be subject to import duties, customs fees, and local taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the price you pay at checkout. We recommend that you contact your local customs office for more information before placing an international order. Please note that customs clearance procedures can cause additional delays beyond our normal delivery estimates.
Delivery Address Accuracy
Please ensure that your shipping address is correct and complete. We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your shipping address after placing an order, please contact us immediately at service@genesis-home.shop and we will do our best to correct it before the order is dispatched.
Contact Us
If you have any questions about our shipping policy or your order, please contact us at service@genesis-home.shop or visit us at 617 E St, Basin, Wyoming, 82410, US. We are happy to assist you.