Privacy policy

This Privacy Policy describes how Genesis Home Appliances ("we," "our," or "us") collects, uses, and protects the personal information you provide when you visit or make a purchase from genesis-home.shop. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in accordance with applicable privacy laws.

Information We Collect

When you interact with our store, we may collect the following categories of personal data:

  • Contact details: such as your name, billing address, shipping address, phone number, and email address;
  • Payment information: including credit/debit card details, payment processor identifiers, and transaction history. We do not store full payment card numbers on our servers;
  • Order information: details about products you purchase (e.g., fridges & freezers, fires & surrounds, washers & dryers, air treatment appliances, dishwashers, fans & heaters, vacuum cleaners & steamers) and the associated delivery preferences;
  • Account information: if you create an account, we retain your login credentials, preferences, and past order history;
  • Communication data: any correspondence you send to us via service@genesis-home.shop or through our contact forms;
  • Technical data: IP address, browser type, device information, operating system, and browsing behaviour on our website.

How We Use Your Information

We use the personal data we collect for the following purposes:

  • Order processing and fulfilment: to process your orders, arrange shipment via our selected carriers (including DHL and FedEx), manage returns, and provide customer support. This includes sharing necessary information with shipping providers to deliver your items within the estimated timeframes of 3–14 business days for standard shipping and 3–7 business days for express shipping;
  • Payment processing: to facilitate secure payment transactions through trusted payment gateways;
  • Marketing and offers: if you have opted in, we may send you promotional emails, product updates, and special offers. You can opt out at any time;
  • Website improvement and analytics: to understand how customers interact with our store, improve user experience, and optimise our product range and website performance;
  • Legal compliance: to comply with applicable laws, regulations, or legal requests.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. These technologies may include:

  • Strictly necessary cookies required for site functionality, such as maintaining your cart and session;
  • Preference cookies that remember your choices (e.g., language or region);
  • Analytics and performance cookies to collect aggregated data on how visitors use our site;
  • Marketing or advertising cookies that may be used to show you relevant product promotions.

You can control or disable cookies through your browser settings. However, please note that blocking certain cookies may affect the functionality of our website.

Sharing of Your Information

We DO NOT sell or rent your personal data to third parties. We may share your data only with trusted service providers who assist us in operating our business, including:

  • Delivery and logistics partners (e.g., DHL, FedEx) to ship your ordered appliances;
  • Payment service providers to securely process transactions;
  • IT, hosting, and analytics providers that support our website and internal systems;
  • Customer service platforms that help us manage support requests.

These third parties are contractually obligated to protect your data and may only use it for the specific purpose of providing services to us.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including maintaining transaction records for accounting and tax requirements, resolving disputes, and enforcing our agreements. When data is no longer required, we securely delete or anonymise it.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption, secure payment gateways, and restricted internal access to personal data. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us at service@genesis-home.shop and we will promptly remove such data.

International Transfers

If you access our store from outside the country where our servers are located, your information may be transferred across international borders. We ensure such transfers are safeguarded using appropriate legal mechanisms and contractual clauses to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. Any changes will be posted on this page, and the revised date will be noted at the top of the policy. We encourage you to review this page periodically.

Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or your personal information, please contact us at:

  • Email: service@genesis-home.shop
  • Address: 617 E St, Basin WY 82410, United States
  • Store Name: Genesis Home Appliances
  • Website: genesis-home.shop

Last updated: August 14, 2026